Faqs

Veterinary FAQs

There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.

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We proudly serve the pets Grand Rapids, MI and beyond.

At Wholehearted Veterinary Care, we get a ton of interesting questions from pet parents. Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at 616-805-5031 for any other concerns you might have about your pet.

What are your hours?
8:30am to 5:30pm Monday -Friday.
Are you open on the weekends?
Closed on Saturday and Sunday and Holidays
What type of pets do you see?

Types of animals seen:

  • Dogs
  • Cats
  • Rabbits
  • Rodents (rats, mice, guinea pigs)
  • Hedgehogs
  • Ferrets
  • Reptiles: bearded dragons, geckos, snakes (no venomous species)
  • Amphibians
Transportation Tips
Transporting a reptile to the vet in cold weather requires careful planning to ensure their safety and comfort. First, place the reptile in a secure, well-ventilated travel container, such as a plastic tub or carrier lined with soft towels to prevent injury.

Use a heat source, like a heat pack or warm water bottle wrapped in a towel, to maintain a warm environment, ensuring it doesn’t directly touch the reptile to avoid burns. Cover the container with a blanket to retain heat, but leave small openings for ventilation.

Pre-warm your vehicle before transport and minimize exposure to the cold by moving quickly between your home, the car, and our office. If the trip is lengthy, monitor the temperature in the carrier to make sure it stays within the reptile’s safe range.

What Payment options do you offer?

Payment Options

  • Cash, All major Credit Cards, Checks
  • CareCredit

Learn more about our payment options →

What are your services?
We provide services for Preventive medicine/wellness care, puppy and kitten medicine, senior care/quality of life consultation, behavior consultation, Ultrasound, nutrition consultation/weight management, dentistry with digital radiography, Digital radiographs, surgery in house laboratory along with access to specialized tests from outside labs, online pharmacy (Covetrus), Consultation for newly adopted exotic pets to make sure husbandry and nutrition start off on the right foot, Referrals to specialists when indicated, Teletriage/virtual appointments available (when appropriate).

Learn more about services→

Where are you located?

We are located on the NE corner of the East Beltline and 3 Mile, behind the Marathon gas station. GR Eye Care is our upstairs neighbor. Our entrance is around the back of the building.